standards

behaviour at work

you should behave with civility towards fellow colleagues, clients and members of the public, whilst at work. rudeness will not be permitted. objectionable or insulting behaviour or bad language may result in disciplinary action up to and including termination.

you should use your best endeavours to promote the interests of the employer and shall, during normal working hours, devote the whole of your time, attention and abilities to the Employer and its affairs.

any involvement in activities which could be construed as being in competition with the employer is not allowed.

customer service exectations

you are required to adhere to essential standards of customer service. specifically:

  • attend to customers and your jobs promptly

  • introduce yourself by name

  • acknowledge customers by name when possible

  • greet and thank customers courteously

  • listen and respond in an attentive way to customer inquiries

  • be polite, friendly and welcoming when communicating with customers, whether it be in person or by any other means

  • do not swear or speak crudely in front of customers

  • respect and protect customer property and

  • protect confidential information relating to customers.

this list is not exhaustive.

conflict of interest

you may not be involved, employed or engaged in any activity which may be or is likely to create a conflict of interest. the employer may take whatever action it determines appropriate to avoid the actual or potential conflict of interest. such action may include transfers, reassignments, changing shifts, or, where the employer deems such action appropriate, termination of employment.

dress & appearance

consistent with the culture of the employer, you will be expected to present a professional image with regard to your appearance and standards of dress and maintain excellent standards of personal hygiene at all times.

you should wear clothes appropriate to your job responsibilities, and they should be kept clean and tidy at all times.

if you arrive for work in a manner that does not comply with this policy, your manager will advise you that you are not dressed or groomed appropriately to perform your duties. as a result, you may be sent home to change with any resulting lost time being unpaid.

any deliberate or persistent breaches of this policy may result in disciplinary action being taken against you.

if you are in any doubt whether any aspect of your appearance or attire is appropriate for your job role you should contact management.